Marquis Spas Reward Owner's Manual download pdf (Page 22)

M A R Q U I S S P A S

OWNER’S MANUAL

OWNER’S PROTECTION PLAN

MARQUIS SPAS

LIMITED WARRANTY

What the Marquis Corp. Limited Warranty Covers

Marquis Corp. warrants that our products will be free from defects in materials

and workmanship for the term set forth exclusively in this warranty. Accessories

purchased from Marquis Corp. or a Marquis Corp. authorized Marquis Spas®

dealer and added to the spa after manufacture of the spa are not covered under

this warranty but may have other warranties. Refer to owner’s manual for proper

use, maintenance and installation of your spa. The Marquis Spas

Limited

Warranty, provided by this Owner’s Protection Plan, is made only to the original

purchaser of the spa and is not transferable.

STRUCTURE: The fiber glass structure is warranted for 10 years not to leak.

Fittings and attachments are not included.

SURFACE: The acrylic surface is warranted for seven years against blisters,

cracks and delamination.

PLUMBING: Water loss from plumbing and fittings is warranted for five years.

Gaskets and seals are not included.

EQUIPMENT: Electronic equipment is warranted against defects in materials

and workmanship for five years. Equipment includes equipment packs, PC

boards, pumps, control panels, heater and heat sensors.

EXTERIOR: The synthetic skirt and DuraBase exterior are warranted against

cracking and peeling for five years.

COMPONENTS: The ozonator and infra red sensors are warranted against

defects in material and workmanship for two years.

PARTS: LED lights, remote controls, valves, spa cover, stereo components, jet

inserts, inline sanitation system and overlays are warranted for one year. These

parts do not qualify for labor coverage under this warranty.

Fuses, non-LED lights, wood exterior, filter, filter lid, cushioned headrests,

chemical cartridge holders and other items not specifically mentioned in this

warranty are warranted to be free from defects in materials and workmanship at

time of delivery. These parts do not qualify for labor coverage under this

warranty.

Term of the Marquis Corp. Limited Warranty

The term of your warranty begins on the date the product is sold to you and

continues for the term described in this warranty for each component.

What You Should Do if You Experience a Problem

Unless otherwise designated in writing by Marquis Corp., Marquis Corp. or its

agent are the only parties authorized to perform warranty service on Marquis

Corp. spas. Upon experiencing a problem, please contact your authorized

Marquis Spas® dealer.

You will be asked to provide the following information when requesting warranty

service: your name, address and contact information; serial number; a

description of your spa and a description of the problem. You may be required to

provide proof of purchase of your spa prior to receiving warranty service.

What Marquis Corp. Will Do in the Event of a Problem

Marquis Corp. agrees to repair any plumbing or surface defects and to repair or

furnish a replacement for any factory-installed component covered under this

warranty which, upon test and examination by Marquis Corp., proves to have

manufacturing defects. All materials for examination must be returned to

Marquis Corp. freight prepaid.

Marquis Corp. will provide parts and labor (according to predetermined

schedule) at no charge to repair or replace components that fail due to

manufacturing defects. Responding authorized Marquis Spas® dealer may

charge additional service and travel fees.

In the event that Marquis Corp. or its agent determines that your problem can be

addressed by providing a replacement part to you for installation in your spa, a

replacement part will be provided to you at no charge when you return the

defective part. All replacement parts assume the original warranty status of the

spa into which they are installed, including time remaining on warranty, and

have no separate or independent warranty of any kind.

To facilitate repairs, Marquis Corp. or its agent may require access to spa

equipment. It is your responsibility to provide unencumbered access.

What the Marquis Corp. Limited Warranty Does Not Cover

No warranty will apply to any spa that has been (i) modified, altered or adapted

without Marquis Corp.'s written consent; (ii) maltreated or used in a manner

other than in accordance with the spa Owner’s Manual; (iii) repaired by any third

party not authorized by Marquis Corp.; (iv) improperly installed by any party; (v)

used with equipment not covered by this warranty, to the extent that problems

are attributable to such use; (vi) relocated to the extent that problems are

attributable to the relocation; and (vii) located on any support surface other than

specified in the spa printed instructions. Refer to instructions in the owner’s

manual for proper use, maintenance and installation of your spa.

Other items not included in this warranty are freight expenses; labor and

material cost associated with removal and or replacement of the spa; damage to

or fading of the spa surface and staining of the spa surface or equipment caused

by impact, scratching, abrasive or corrosive cleaners; damage due to extreme

water temperatures outside the range of 0˚C to 49˚C even if the damage was

the result of a covered failure; or damage to the spa surface or equipment

caused by acts of nature, including wind and power surges. Damage to the spa

surface and fittings caused by leaving the spa uncovered and empty of water

with direct exposure to sunlight may cause solar heat distress and also

invalidates this warranty.

Other costs not associated with the direct repair of the spa, such as phone

charges and missed work are not included in this warranty. In the event that the

Marquis Corp. serial number tag on the spa has been removed or tampered

with, the warranty will be void. Customer may not dismantle spas, and any

attempt to dismantle systems, other than described herein, constitutes a

modification or alteration of the spa which voids the applicable warranty.

Limitations

Your sole and exclusive remedy and Marquis Corp.'s entire liability in connection

with manufacture and sales of its spa products is repair or replacement (at

Marquis’ option) of a defective part, as expressed in the limited warranty. Any

other express or implied representation or warranty, including the implied

warranties of merchantability and of fitness for a particular purpose as well as

non-infringement, is excluded to the maximum extent permitted by law.

Except as may be required by applicable law, Marquis Corp. shall not be liable

for injury, loss, or damage to person or property, however arising, in connection

with manufacture or sale of its spa products. This includes indirect, punitive,

special, incidental, or consequential damages (including but not limited to loss of

use) whether the claim for such injury, loss, or damage is based on breach of

contract, breach of warranty, or tort, even if Marquis Corp. has previously been

advised of the possibility of such damages.

This limited warranty gives you specific legal rights, and you may also have

other rights which vary from country to country. For example, some countries

restrict limitations on implied warranties or on some forms of damages or types

of loss or injury.

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